Forum > Blogs > Tech support.
Tech support.
avatar
Country: CO
Comments: 11520
News Posts: 1163
Joined: 2008-06-24
 
Sat, 16 Oct 2010 06:37:24
0

This is not related to the site itself, but a general issue I've been having for the past couple of days.

I have noticed that practically all web sites take way more time to load than they used to, and most of the times they don't even load completely. The status bar on the right side of the adress bar in Opera shows something like 40/45 elements or so, and the cursor is stuck on the "loading" animation until I manually click the stop button on the browser. Links are hit or miss too, and many times I have to click twice or thrice on them to actually reach the linked page.

My wife and daughter have told me that their Facebook profiles take longer to load, and social games such as Farmville and the such take a long time to load, sometimes failing to load correctly.

I've checked my connection speed and it is within the expected range, 3.5Mb DL, .5 Mb UL. I have tried all browsers I have installed (Opera, Firefox, Chrome and IE), to no avail. The problem shows both on the living room desktop, and on the netbook as well. That same netbook has no problem loading the pages correctly on my work's wireless network.

Could it be a PC issue, a router issue, or is my ISP to blame?

Thanks in advance.

avatar
Country: UN
Comments: 19280
News Posts: 9317
Joined: 2008-08-18
 
Sat, 16 Oct 2010 10:58:36
0

Since both computers are having a problem it's more likely to do with your internet connection than something relating to your computers.  Especially since that notebook is fine at work.

Is your desktop physically connected to the router or are both computers wireless?

Is your router secure? It may be that if it is not someone might be stealing your bandwidth.

Edited: Sat, 16 Oct 2010 11:00:29

avatar
Country: US
Comments: 6467
News Posts: 413
Joined: 2008-06-21
 
Sat, 16 Oct 2010 12:55:11
+1
Sounds like a lot of dropped packets.  Give this a go:

http://www.pingtest.net/

That could be a router problem or an ISP problem.  A longshot would be the DNS server you're using -- you can update it on your router by changing it to static DNS and using Google's servers as a test.  Those are 8.8.8.8 and 8.8.4.4.

Another longshot, try testing on the netbook after turning the main PC off.  If it's infected by a bot, it could be flooding the network.

---

Tell me to get back to rewriting this site so it's not horrible on mobile
avatar
Country: UN
Comments: 48362
News Posts: 59780
Joined: 2008-06-21
 
Sun, 17 Oct 2010 12:28:24
+1
I would download some spyware scanners and do thourough scans. After it has cleared out all the junk, then do a speed test and contact your ISP.

avatar
Country: CO
Comments: 11520
News Posts: 1163
Joined: 2008-06-24
 
Mon, 18 Oct 2010 04:24:05
+1

Thanks for the replies. Yesterday DL and UL speed were fine. Ping test yielded no issues. No packets lost, it graded my connection as an A. But the issue would still appear. I hooked the ethernet cable directly from the modem (without the router), to no avail. I even restored the system. Same thing. MSE and Malwarebytes scans come clean. I have become convinced it's an ISP issue, so I'm calling them tomorrow. My connection has been significantly slower today, also.

avatar
Country: CO
Comments: 11520
News Posts: 1163
Joined: 2008-06-24
 
Tue, 19 Oct 2010 02:29:40
0

Called today. Apparently there was some malfunctioning on the line that got fixed this afternoon. Things have improved a lot.

avatar
Country: UN
Comments: 16231
News Posts: 1043
Joined: 2008-06-21
 
Tue, 19 Oct 2010 03:20:45
0
SteelAttack said:

Called today. Apparently there was some malfunctioning on the line that got fixed this afternoon. Things have improved a lot.

Huh, what kind of an ISP fixes their problems when you tell them to? :/

avatar
Country: UN
Comments: 48362
News Posts: 59780
Joined: 2008-06-21
 
Tue, 19 Oct 2010 13:13:35
0
Oh right, nice.

My problem was that they had us down as adsl when it should be gm line dot code, whatever that means.

avatar
Country: CO
Comments: 11520
News Posts: 1163
Joined: 2008-06-24
 
Tue, 19 Oct 2010 21:28:08
0
Foolz said:

Huh, what kind of an ISP fixes their problems when you tell them to? :/

Huh? I dunno...a lame one?

avatar
Country: UN
Comments: 16231
News Posts: 1043
Joined: 2008-06-21
 
Wed, 20 Oct 2010 03:56:58
SteelAttack said:

Huh? I dunno...a lame one?

Yeah, they must be run by idiots.

Log in or Register for free to comment
Recently Spotted:
SupremeAC (10m)
Login @ The VG Press
Username:
Password:
Remember me?